Terms & Conditions

Services provided

Coach Adam James provides personalised online coaching, which may include training plans, nutrition guidance, client check ins, progress reviews, and portal access depending on the plan purchased.

Subscriptions and billing

• Monthly plans renew automatically each month until cancelled.
• Yearly plans renew automatically each year until cancelled.
• Lifetime (Platinum) coaching is sold through the website checkout as a single one off payment. It does not renew, and existing Platinum members keep their access.
• Monthly and yearly subscriptions can be cancelled before the next billing date to avoid future charges.
• Access continues until the end of the paid period unless access is removed for misuse or abuse.
• Failed renewals have a 24-hour access grace period and a seven-day coaching-data recovery window, both measured from the first failure. Normal cancellations have a seven-day recovery window after paid access ends. Coaching data is scheduled for automatic deletion after that window unless another valid coaching purchase protects it.
• Your 14-day cancellation right and remedies for services that are not supplied with reasonable care and skill take priority over any discretionary refund policy.

Client responsibilities

• Provide accurate information during onboarding and check ins.
• Use coaching advice responsibly and seek medical guidance where appropriate.
• Keep login details secure and do not share portal access with other people.
• You must be at least 18 years old. We do not provide coaching to under-18s.

Results and medical disclaimer

Coaching is educational and does not replace medical advice, diagnosis, or treatment.

Results depend on many factors including consistency, effort, history, lifestyle, and health status. Specific outcomes cannot be guaranteed.

Intellectual property

Programmes, resources, videos, templates, and coaching materials supplied by Coach Adam James are for the client's personal use only and must not be copied, resold, or distributed without permission.

Liability and governing law

To the fullest extent permitted by law, Coach Adam James is not liable for injuries, losses, or damages resulting from the misuse of coaching guidance or failure to follow appropriate medical advice.

Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

These terms are governed by the laws of England and Wales. You keep any mandatory consumer protections and court rights that apply where you live.

Contact

Email questions about these terms to coaching@ptadamjames.com.

Your right to cancel

For a coaching service bought online, you can change your mind and cancel without giving a reason within 14 days after the day the contract is made. This applies to monthly, yearly and one-off Platinum purchases. Your cancellation must be sent before the period ends.

To exercise this right, email coaching@ptadamjames.com with a clear statement that you wish to cancel. Include your name, purchase email and order date so we can find your order. You may use the model form below, but you do not have to.

If you expressly ask us to start coaching during those 14 days and then cancel, we may charge only a proportionate amount for the service actually provided up to your cancellation, as permitted by law. If you do not request an early start, coaching starts after the cancellation period. Paying or signing in alone is not an early-start request.

Your right to cancel is lost on full performance of the service during those 14 days only if you expressly requested early performance and acknowledged in advance that full performance would end that right. Starting a subscription or receiving a programme does not by itself mean the whole coaching service has been fully performed.

Any refund due will be made without undue delay and within 14 days after we are informed of your decision, using the original payment method unless you expressly agree otherwise, with no refund fee. Statutory remedies for faulty or undelivered services remain available after the change-of-mind period.

Stopping future subscription renewals in Settings is separate from exercising this cancellation right. For a cooling-off cancellation and refund, email us as above.

Model cancellation form

To Coach Adam James, coaching@ptadamjames.com. I hereby give notice that I cancel my contract for the supply of the following coaching service: [plan]. Ordered on: [date]. Name: [name]. Purchase email: [email]. Address: [address]. Date: [date]. Signature: [only if sending this form on paper].

Complaints

Email coaching@ptadamjames.com with the purchase email and a description of the problem. We aim to acknowledge complaints within two working days and give a substantive response within 14 days. If we need longer, we will explain why and give an update date. This process does not limit your statutory rights.

Availability and changes

Messaging is asynchronous and is not an emergency service. Priority messages receive a reply within one working day, Monday to Friday, excluding UK bank holidays. Planned absences will be communicated in advance.

If illness or another interruption prevents us delivering paid coaching, we will contact you to agree a pause, extension or appropriate refund for the service not delivered. We will not substitute another coach or materially reduce your service without your agreement.

We will notify you before changes to a recurring price or a material part of the service take effect. You can cancel before the change applies. Paid-period benefits will not be retrospectively reduced without your agreement.

Companion apps are coming soon. Any future inclusion lasts only while those apps are offered. Coaching can be delivered through the web portal; app availability is not guaranteed.

Ending coaching

We may suspend unsafe activity pending medical clearance, or suspend access to investigate serious misuse, threats or abuse. Where reasonable, we will explain the issue and allow you to put it right before ending coaching.

If we end coaching, we will explain the reason and arrange an appropriate refund for prepaid services not delivered, subject to lawful deductions. This does not remove your cancellation rights or other statutory remedies.