Refund & Cancellation Policy

Your right to cancel

For a coaching service bought online, you can change your mind and cancel without giving a reason within 14 days after the day the contract is made. This applies to monthly, yearly and one-off Platinum purchases. Your cancellation must be sent before the period ends.

To exercise this right, email coaching@ptadamjames.com with a clear statement that you wish to cancel. Include your name, purchase email and order date so we can find your order. You may use the model form below, but you do not have to.

If you expressly ask us to start coaching during those 14 days and then cancel, we may charge only a proportionate amount for the service actually provided up to your cancellation, as permitted by law. If you do not request an early start, coaching starts after the cancellation period. Paying or signing in alone is not an early-start request.

Your right to cancel is lost on full performance of the service during those 14 days only if you expressly requested early performance and acknowledged in advance that full performance would end that right. Starting a subscription or receiving a programme does not by itself mean the whole coaching service has been fully performed.

Any refund due will be made without undue delay and within 14 days after we are informed of your decision, using the original payment method unless you expressly agree otherwise, with no refund fee. Statutory remedies for faulty or undelivered services remain available after the change-of-mind period.

Stopping future subscription renewals in Settings is separate from exercising this cancellation right. For a cooling-off cancellation and refund, email us as above.

Model cancellation form

To Coach Adam James, coaching@ptadamjames.com. I hereby give notice that I cancel my contract for the supply of the following coaching service: [plan]. Ordered on: [date]. Name: [name]. Purchase email: [email]. Address: [address]. Date: [date]. Signature: [only if sending this form on paper].

Monthly coaching plans

• Monthly subscriptions can be cancelled at any time before the next renewal date.
• After cancellation, access remains available until the end of the current paid billing period.
• We do not offer discretionary refunds or partial-period refunds. This does not affect any cancellation rights or remedies required by law.

Yearly plans and lifetime purchases

Yearly plans renew automatically each year unless cancelled before the renewal date. After cancellation, access continues until the end of the paid year.

We do not offer discretionary refunds for yearly or lifetime purchases. Any cancellation rights or remedies required by law still apply.

Lifetime (Platinum) coaching is sold through the website checkout as a single one off payment. It does not renew, and existing Platinum members keep their access.

Failed renewals and coaching data

If a renewal payment fails, this subscription keeps access for 24 hours from the first failed payment. We email you a secure payment link and send reminders so you can fix the payment. Retrying does not restart the deadlines.

Coaching data is recoverable for seven days from the first failed payment, including the 24-hour access grace period. Paying within those seven days restores access to the retained data.

After a normal cancellation, coaching data is recoverable for seven days after the already-paid access ends.

After the recovery window ends, coaching data is scheduled for automatic deletion by our daily cleanup. Another valid coaching purchase, including Platinum lifetime, protects your access and data. Required payment records and independent app data are treated separately. Deleted coaching data cannot be restored.

Failed or duplicate charges

If you believe you have been charged in error, email coaching@ptadamjames.com with the purchase email address and payment details so the issue can be reviewed.

How to cancel

• Monthly and yearly plans: open Settings, then Cancel subscription. If you have more than one subscription, pick the plan first. Access stays until the paid through date. This stops future renewals. To exercise your 14-day cancellation right and request a refund, email us.
• If you cannot sign in, email coaching@ptadamjames.com with the purchase email. Contact the same address about a mistaken charge or your statutory rights.
• Platinum lifetime does not renew and has no cancel control of its own. If a leftover monthly plan is still billed, cancel it from Settings.
• Deleting the account still stops billing immediately and erases the login.

Contact

Email: coaching@ptadamjames.com